Insurance & Payment Help for Biohazard Cleanup in Dallas–Fort Worth

After a death or a violent crime at home, the cost of cleanup is one more thing no family should have to sort out alone. Most of the time, homeowners or landlord insurance, Texas Crime Victims' Compensation, or a mix of the two pays for professional biohazard cleanup. We handle as much of the claim work as we can, so you can focus on your family.

Call 24/7: (817) 243-4005 — a live technician answers every call, never an answering service or AI, and can walk you through your coverage before any work begins.

Quick answers

  • Homeowners or landlord insurance often pays for professional biohazard cleanup.
  • Texas Crime Victims' Compensation can cover up to $2,250 when a crime caused the death or injury.
  • You get an itemized bid before work starts, and we handle the documentation.
IICRC-certified technician inspecting a subfloor during biohazard cleanup in Dallas–Fort Worth

How we handle the paperwork

  1. We listen first. On the phone, we ask who owns the property and whether there is insurance, so we know which path fits your situation.
  2. We put it in writing. After an on-site evaluation, you get an itemized, line-item bid before any work begins. We don't post prices online because no two scenes are the same.
  3. We document everything. Before, during and after photos, plus a detailed scope of work, give adjusters and the state what they need to approve payment.
  4. We work with your adjuster. With your permission, we talk with your insurance company directly and bill them whenever possible.
  5. We help with Crime Victims' Compensation. If the death or injury resulted from a crime, we give you the invoice and business details the Texas Attorney General's office asks for and help you submit them.

Homeowners insurance

Many homeowners policies cover biohazard cleanup after a sudden event such as a death, suicide, crime or other trauma in the home, under the dwelling coverage. Coverage, limits and your deductible depend on your policy, so the first step is opening a claim. Before you call your insurer, it helps to have:

  • Your policy number and the address of the property
  • The date of the incident and, if police responded, the report or case number
  • Our name and number, so the adjuster can reach us: Compassion RestoraClean Environmental Solutions, (817) 243-4005

Ask your adjuster whether they need our estimate and photos before work starts, and whether they can pay us directly.

Landlords, property managers and businesses

When a death or trauma happens in a rental home, apartment or business, the property owner is usually responsible for cleanup, and the landlord or commercial property policy is normally the first place to look. Families generally aren't expected to pay to restore a property they don't own. We work directly with landlords, property managers and their carriers, and we can keep the tenant's family informed with care and discretion.

Vehicle and accident cleanup

For biohazard cleanup in a car, truck or work vehicle, the auto policy is usually the place to start. Depending on the policy, comprehensive coverage may apply. Our vehicle and accident cleanup includes ATP testing, which gives your insurer a documented, measurable result.

Texas Crime Victims' Compensation (CVC)

When the death or injury was caused by a crime, such as a homicide or another crime scene, the Texas Attorney General's Crime Victims' Compensation program can reimburse crime scene cleanup costs. Here is what matters for cleanup:

  • The limit: up to $2,250 for crimes after July 14, 2016, including hazardous waste disposal fees.
  • What's covered: biohazard removal, including stains, odors, broken glass and other contaminants left by the crime or the investigation. Emergency or after-hours charges can count, as long as the total stays within the limit.
  • What's not covered: structural repairs, restoration, or replacing damaged or stolen property. That's why our invoices separate crime-related cleanup from any other work.
  • Insurance comes first: CVC pays after insurance, so the state asks for proof that homeowners or renters insurance doesn't apply or has been used up.
  • Payment can come to us: if the paperwork is complete and you haven't already paid, the program can send payment directly to the cleanup company.

The application itself is filed by the victim or a family member who paid or owes for the cleanup, generally within three years of the crime, and the crime must be reported to law enforcement. For a fuller explanation, read our guide, Who Pays for Crime Scene Cleanup in Texas?

Suicide and unattended death

Crime Victims' Compensation applies only when a crime caused the death or injury, so it usually doesn't cover suicide or an unattended death from natural causes. In those cases, homeowners or landlord insurance is the main source of help, and many policies cover this kind of cleanup.

Families who live out of state

If you're handling a loved one's home from another state, we can coordinate with the property owner, the insurance company and the estate by phone and email, and send you photos and documentation as the work progresses.

Frequently asked questions

Do I have to pay for cleanup up front?

Not always. When an insurance claim is approved, many insurers pay the cleanup company directly, and Crime Victims' Compensation can pay the company directly when the paperwork is complete. We'll explain what applies to you before any work begins.

What paperwork does Texas Crime Victims' Compensation need from the cleanup company?

An itemized invoice that shows all charges, the service address and dates of service, the company's tax ID, and proof that insurance doesn't apply or has been exhausted. We provide our part of this for you.

Why does it matter that the invoice is itemized?

Both insurers and the CVC program need to see exactly what was done. CVC pays only for crime-related cleanup, not repairs, so a clear, line-item invoice helps avoid delays or denials.

Can you start before the insurance claim is approved?

Often, yes, especially when a scene can't wait. We'll document the scene and talk with you and your adjuster about timing, and we never start work without a signed authorization.

Who pays when the death happened in a rental property?

Usually the property owner and their landlord or commercial insurance policy. We work directly with landlords and property managers.

This page is general information, not legal or insurance advice. Coverage depends on your policy, and program rules can change; confirm details with your insurer or the Texas Attorney General's Crime Victim Services at (800) 983-9933.

Our cleanup services

Insurance and payment help comes with every job: unattended death cleanup, crime scene cleanup, homicide cleanup, suicide cleanup, trauma scene cleanup, decomposition odor removal, biohazard and blood cleanup and vehicle and accident cleanup.

Talk with a technician now

Questions about cost or coverage? Call (817) 243-4005, 24 hours a day, 7 days a week, or contact us online. Compassion RestoraClean is an IICRC Certified Firm, serving Dallas–Fort Worth and North Texas.